We're here to assist you with all your Acronym needs. Whether you're a seasoned crypto user or just starting out, our comprehensive support resources are designed to guide you through the platform.

Explore our helpful articles and FAQs to learn more about our features, security measures, and best practices. If you need further assistance, feel free to reach out to our dedicated support team at support@acronym.exchange.

The Acronym platform enables you to interact with various blockchains securely. It is hosted in Liechtenstein with redundant infrastructure in Switzerland to ensure reliability.

Core Components of the Acronym Solution

The Acronym Solution consists of two main components:

1. Acronym Vaults ("Vaults") – Non-custodial, segregated sub-wallets for digital assets. Only the registered user has access.

2. Acronym Hybrid Chain ("Hybrid Chain") – Facilitates decentralized transaction processing and ensures transparency.

How Acronym Vaults Work

Each Vault consists of two partial Vaults and three separate security areas:

• Read-Only "Hot" Vaults – Allow users to view assets but not move them.

• Demilitarized Zone (DMZ) – Serves as a security layer between hot and cold storage.

• Offline "Cold" Vault – Stores private keys offline for maximum security.

Access and Security

• The Vault software ensures that neither Acronym’s staff nor third parties can access stored digital assets.

• The Vault’s signature process cryptographically prevents unauthorized access.

• Only you, the user, hold the private keys to your Vault.

• Your private key is secured through your master password and/or multi-factor PIN.

• Private keys are never stored on the Acronym Platform.

• It is cryptographically impossible for Acronym or anyone else to access, modify, or sign transactions from your Vault.

At Acronym we’re building products which bridge the future of finance to the realities of today. Our vault is the bedrock of the ecosystem we’re developing. Hardware wallets are secure, but inflexible and hard to work with for active trading. Centralized exchange wallets offer the most speed and flexibility, but leave customers vulnerable to the next big collapse in the crypto space.

Enterprise custody solutions like Fireblocks offer “insolvency protection” by settling trades directly back into your wallet, but at high costs. The Acronym Vault solves these issues. It’s free, offers equivalent security to MPC vaults, can connect to both CEX and DEXs and gives the advantages of a managed solution without sacrificing control. Acronym can never access your vault and move your funds. It's your keys, your coins, your control, no exceptions.

Tech

Acronym Vault is non-custodial. Instead of self-custodial solutions like Metamask or a hardware wallet, your Acronym vault sits on a server in Germany (with cross-country backups), behind a firewall which only allows outgoing network requests. Your Acronym vault is comprised of a few components:

• Your “cold” storage vault. This is a Virtual Machine which holds all of your wallets. You can think of it as your hardware wallet, just sitting on a server rack instead of your pocket.

• The “Hybrid Sync” orchestration layer which manages orchestration between your offline vault and online transactions.

• The Acronym Vault app, which lets you manage your vault and sign transactions.

The Acronym Vault is built on top of the “Hybrid” ecosystem. For more details, check out our (very WIP) deep dive docs here: <Doc Link>

Roadmap

• Roadmap Link: https://github.com/orgs/acronym-ventures/projects/4

• To start, the Acronym Vault will seem like a normal crypto wallet with limited functionality. Deposit and withdraw, that's it.

• Once we've put the final touches on our UI/UX, the next feature we’ll be surfacing is the ability to sign Metamask transactions with your Acronym Vault (like you would with a hardware wallet or enterprise custodian).

• If you want to see what we’re planning down the line, here’s a video of how the vault connects to external exchanges (which is also a sneak peak at the UI/UX of how our exchange will operate once we are issued our license in Q1 2025):

Acronym is a secure, user-friendly digital asset wallet and trading platform for traders that strives to give individual traders institutional-level security for free. The process of opening an Acronym account is simple and will just take a few minutes.

Get started with Acronym

1. To get started on the Acronym platform, click the Create Account button located in the top-right corner of the page.

1. On the sign-up page, you can either create an account by entering your email, selecting your country, and setting a password, or you can choose your country first and sign up using Google.

1. Awesome! You have now generated your very own Acronym Vault. Now starts the most important part, securing your account. Once signed up you will get a prompt asking you to set up your master password and 2FA.

1. At this step, it's time to set up your master password. Think of your master password as the ultimate key to your account's vault! It's what keeps your crypto safe and your transactions secure. Make it strong, keep it safe, and remember—it’s your trusty backup if you ever lose access to 2FA!

1. At this step, you must enable a Google Two-Factor Authenticator to protect the security of your account.

   

1. Once your 2FA is set up you should download your emergency kit for the ultimate security.

   

At Acronym, the master password is a critical security feature used to protect your accounts and digital assets stored on Acronym. It serves as the ultimate key to your vault and is required for various security-sensitive actions, such as decrypting private keys and signing transactions. Here are the key points about the master password:

1. Security Role The master password acts as a gatekeeper for accessing the vault. It is used to decrypt a portion of the private key stored in cold storage, which is necessary for signing transactions without exposing the private key itself.

2. Account Setup When you create an Acronym Vault, you are prompted to set up a master password. This password is essential for securing the vault and is required to reset two-factor authentication (2FA) if needed.

3. Transaction Signing The master password is used to authorize transactions by generating a secure digital signature, ensuring that the private key remains protected in cold storage.

4. Recovery If you lose access to your 2FA, the master password serves as a backup to regain access to your account.

5. Encryption The master password is encrypted and stored securely, ensuring that even Acronym cannot access it. It is used to encrypt the private keys and other sensitive data.

1. When you create an Acronym account, you will be prompted to set up a master password. Follow the straightforward steps provided during the setup process to create a strong and unique master password, ensuring your account is well-protected against unauthorised access.

1. Your master password acts as the ultimate key to your account's vault, safeguarding your cryptocurrency and all associated transactions. It is the first line of defense against unauthorized access and plays a crucial role in protecting your digital assets. To ensure maximum security, create a strong, unique password that is difficult to guess. Use a combination of uppercase and lowercase letters, numbers, and special characters, and avoid using easily identifiable information like names or dates. Most importantly, keep your master password confidential and never share it with anyone. Your digital security depends on it.

1. After setting your master password, you will receive a prompt to download your Emergency Kit. This essential document contains critical information, including recovery keys and instructions, that can help you regain access to your account in case you forget your password or encounter other access issues. Treat your Emergency Kit as a secure backup for your account. Download it immediately and store it in a safe location, such as a password-protected device or a fire proof safe. Keeping it safe ensures you’re prepared for any unexpected situations while maintaining full control of your account.

If you do not receive the prompt or prefer to set up your master password at a later time, follow these steps:

1. Go to the top-right corner of the page, select "Account," and navigate to "Settings."

1. Once you're in the settings, go to the "Security" section and click on "Security Setup."

Once you have activated your Acronym Vault you will have access to three vaults—Cold Storage Vault, Trading Vault, and DeFi Vault.

Cold Storage Vault

Acronym's Cold Storage Vault is a key feature of its non-custodial, hybrid wallet solution designed to provide unparalleled security for digital assets.

How it works:

1. Offline Storage

   The private keys to your digital assets are stored in geographically distributed, offline Cold Storage facilities. This means that your private key never touches the internet, significantly reducing the risk of cyberattacks.

2. Multi-Layered Security

   Access to the Cold Storage vault is protected by a master password and/or multi-factor authentication (MFA). The master password decrypts a portion of the private key stored in cold storage when you need to access your vault.

3. Transaction Signing

   Even when you make a transaction, your private key remains locked in cold storage. Instead, a secure digital signature is generated, authorized by your master password, to verify the transaction without exposing the private key.

4. Non-Custodial

   Acronym Vault is non-custodial, meaning only the user has access to their private keys. Neither Acronym nor third parties can access or manipulate the assets stored in the Cold Storage Vault.

This combination of offline storage and multi-layered access controls ensures that the Cold Storage Vault provides unparalleled security for your digital assets.

DeFi Vault

The Acronym DeFi Vault is a feature designed to enable decentralized finance (DeFi) transactions, such as swaps and decentralized trading, through decentralized exchanges (DEXs). It allows users to manage their assets in a self-custodial manner, ensuring that all transactions are done on-chain and traceable without being held in a commingled wallet. This vault is part of Acronym's broader goal to provide a one-stop-shop for customers, integrating both centralized and decentralized financial services.

The DeFi Vault interacts with other vaults, such as the Cold Storage Vault, but it does not get "Synced." Instead, it interacts with the Cold Storage Vault via Layer 1 transactions. This setup ensures that the DeFi Vault remains focused on decentralized transactions while maintaining a connection to other vaults for broader functionality. Additionally, the DeFi Vault is part of Acronym's strategy to offer users full control over their assets, emphasizing security and transparency in decentralized finance.

Trading Vault

🚧 This feature is currently in development (pending regulatory approval) and will be available soon. Stay tuned for updates!

The Acronym Trading Vault is a centralized exchange that facilitates the trading of digital assets, including both spot and leveraged trading. It operates with a central limit order book and a matching engine, enabling users to trade a variety of virtual asset (VA) pairs, including VA-VA and VA-fiat pairs. As a centralized platform, the exchange manages the order matching and execution process, but it does not act as a counterparty to trades. The platform is designed with full regulatory compliance in mind, ensuring that all operations adhere to the relevant legal and financial requirements, providing users with a secure and trusted environment for trading.

To transfer funds between your Vaults follow these simple steps.

1. Select the transfer button on the main page:

1. Next, select a Vault you would like to transfer to:

1. After select a coin you would like to transfer:

1. Then insert amount and sign transaction:

To reset or change your Acronym password, follow these steps:

1. Request a Password Reset

   1. Go to the Acronym platform's login page and click on the "Forgot Password" link.

   2. You will receive an email that will contain a message like: "Your Password Reset Code is: NVFFR......" and a link to reset your password, such as Reset Password Link .

2. Click the Reset Link

   Click the link provided in the email to open the password reset page.

3. Enter the Reset Code

   On the password reset page, enter the reset code from the email and follow the instructions to set a new password.

4. Set a New Password

   Choose a strong password that meets Acronym's security requirements (e.g., a combination of numbers, symbols, and upper/lowercase letters).

5. Confirm the Change

   After setting the new password, confirm the change, and you should be able to log in with your new credentials. If you encounter any issues, you can contact Acronym support at support@acronym.exchange.

To update the email address linked to your Acronym account, please reach out to our Support team at support@acronym.exchange.

To set up Two-Factor Authentication (2FA) follow these steps:

1. Create an Acronym Account

   1. Go to the official Acronym platform: https://beta.acronym.fi/home

   2. Click on the "Create account" button in the top right corner.

   3. Enter your email, password, and select your country of residence. Then, click "Sign up".

2. Set Up Your Master Password After signing up, you will be prompted to set up a master password. This is a critical step as the master password is your backup if you lose access to 2FA.

3. Enable Google Two-Factor Authentication

   1. Once your master password is set, you will be prompted to enable 2FA using Google Authenticator.

   2. Open the Google Authenticator app on your phone, scan the QR code provided by Acronym, and enter the generated code to complete the setup.

4. Download Your Emergency Kit After setting up 2FA, download your emergency kit for additional security.

To change your 2FA device at Acronym, follow these steps:

1. Reset 2FA via Support If you need to reset your 2FA, you must contact support directly at support@acronym.exchange.

2. Master Password Requirement You will need your master password to reset your 2FA. This is a critical security measure to ensure that only the account owner can make changes to 2FA settings.

3. Temporary Withdrawal Hold After confirming the reset via email, your 2FA will be reset, and your account will be placed on a temporary withdrawal hold for security reasons.

Here are some common troubleshooting steps for Google Authenticator 2FA issues:

1. Time Sync Issues Ensure that the time on your mobile device is synced correctly. Google Authenticator relies on accurate time settings to generate valid codes. You can sync the time in the app by going to Settings > Time correction for codes.

2. Lost Access to Google

   If you lose access to your Google Authenticator app, you can reset your 2FA using your master password or by contacting Acronym customer support for assistance at support@acronym.exchange.

3. Backup Codes If you have previously downloaded an emergency kit or backup codes, you can use these to regain access to your account without needing the Google Authenticator app.

4. Contact Support

   If none of the above steps work, reach out to Acronym's customer support for further assistance. They can help you reset your 2FA or troubleshoot any other issues.

Follow these steps to deposit funds into your Acronym account:

1. Log in to Your Acronym Account

   1. Visit Acronym Exchange and log in using your Email, Password, and 2FA.

   2. Ensure you are on the official website to avoid phishing attempts.

2. Navigate to the Deposit Section

   1. Once logged in, select Deposit from the available options.

1. Generate a Deposit Address

   The platform will generate a unique deposit address for you, Copy this address carefully, as you will need it to transfer funds from your external wallet.

2. Confirm the Deposit

   1. After initiating the transfer, wait for the necessary network confirmations.

   2. You will receive a deposit confirmation email once the deposit is successfully processed.

3. Check Your Deposit Status

   1. You can monitor the status of your deposit in the Transaction History section of your account.

   2. If your deposit is delayed or you encounter any issues, please contact Acronym Support.

1. Generate a Deposit Address

   The platform will generate a unique deposit address for you. Copy this address carefully, as you will need it to transfer funds from your external wallet.

2. Confirm the Deposit

   1. After initiating the transfer, wait for the necessary network confirmations.

   2. You will receive a deposit confirmation email once the deposit is successfully processed.

3. Check Your Deposit Status

   1. You can monitor the status of your deposit in the Transaction History section of your account.

   2. If your deposit is delayed or you encounter any issues, please contact Acronym Support.

1. Select the Vault where you want to make your deposit.

1. You then get to choose which currency you wish to deposit

1. Generate a Deposit Address

   The platform will generate a unique deposit address for you, Copy this address carefully, as you will need it to transfer funds from your external wallet.

2. Confirm the Deposit

   1. After initiating the transfer, wait for the necessary network confirmations.

   2. You will receive a deposit confirmation email once the deposit is successfully processed.

3. Check Your Deposit Status

   1. You can monitor the status of your deposit in the Transaction History section of your account.

   2. If your deposit is delayed or you encounter any issues, please contact Acronym Support.

Withdrawing cryptocurrency from your Acronym account is a simple and secure process. Follow the steps below to ensure a smooth transaction:

1. Log in to Your Acronym Account

   1. Visit Acronym Exchange and log in using your Email, Password, and 2FA.

   2. Ensure you are on the official website to avoid phishing attempts.

2. Navigate to the Withdrawal Section

   Once logged in, go to the Withdraw option and click on it.

1. Select the Cryptocurrency: Choose the cryptocurrency you wish to withdraw from the list of available assets. Ensure you selected the correct cryptocurrency, as sending to the wrong address type (e.g., sending Bitcoin to an Ethereum address) can result in loss of funds.

1. Enter the Recipient Wallet Address: To enter the address you want to send to, you must first add it to your saved addresses. To do this, click the 'No Saved Address' button at the bottom of the page.

b. Follow the steps to save the address you wish to use for withdrawals.

1. Enter the Withdrawal Amount

   1. Specify the amount of cryptocurrency you wish to withdraw.

   2. Ensure that the amount is within your available balance and that you account for any network fees.

2. Complete Security Verification

   1. Master Password: Enter your master password to authorize the withdrawal.

   2. Two-Factor Authentication (2FA): If you have 2FA enabled, input the code from your authenticator app to confirm the transaction.

3. Confirm the Withdrawal

   1. Review all the details, including the recipient address and the amount.

   2. Once confirmed, click Submit to initiate the withdrawal.

Best Security Practices for Acronym Vault

1. Create a Strong Master Password

   Your master password is the ultimate key to your account. Make it strong and unique, as it is crucial for securing your vault and transactions.

2. Enable Two-Factor Authentication (2FA) Set up Google Two-Factor Authentication (2FA) to add an extra layer of security. This ensures that even if someone has your password, they cannot access your account without the 2FA code.

3. Download Your Emergency Kit After setting up 2FA, download your emergency kit, which contains backup codes and instructions for account recovery in case you lose access to your 2FA device.

4. Monitor for Suspicious Activity Regularly check your account for any unusual activity. If suspicious activity is detected, Acronym may freeze your account for protection, and you will be notified via email.

5. Use Secure Devices Ensure that the devices you use to access your account are secure, with up-to-date antivirus software and strong passwords.

6. Account Recovery If you lose access to your account, you can reset your password or 2FA through the Acronym support page.

By following these steps, you can significantly enhance the security of your Acronym account.

At Acronym, we prioritize the security of your digital assets. Our platform is designed with advanced security features to ensure your assets are protected at all times. Below is an overview:

1. Non-Custodial Vaults

• Acronym Vaults are non-custodial, meaning you have full control over your private keys. We do not store your private keys or seed phrases, ensuring only you can access your assets.

• Vaults are segregated sub-wallets, and our hybrid wallet system combines the convenience of centralized platforms with the control of decentralized solutions.

2. Cold and Hot Vaults

• Your Vault is divided into Read-Only "Hot" Vaults and Offline "Cold" Vaults. Cold Vaults are kept offline, providing an extra layer of protection against online threats.

• Transactions are signed in the Cold Vault and then broadcasted, ensuring that no one, including Acronym, can manipulate or access your transactions.

3. Encryption and Multi-Factor Authentication (MFA)

• Your private keys are secured with a master password and/or multi-factor PIN. These keys are encrypted and never stored on the platform.

• Two-Factor Authentication (2FA) is mandatory for all accounts, adding an additional layer of security to protect your account.

4. Hybrid Chain for Transparency

The Acronym Hybrid Chain ensures that all transactions are transparent and auditable. This system links transactions across multiple blockchains, providing a clear audit trail for every action.

5. Threat and Vulnerability Management

We regularly conduct vulnerability assessments, penetration testing, and apply security patches to ensure the platform remains secure and up-to-date.

6. Risk Management and Compliance

Acronym follows a comprehensive risk management framework, including regular audits, compliance with AML/CFT regulations, and monitoring for suspicious activities to ensure a safe and compliant environment. These features are designed to provide you with peace of mind, knowing that your assets are secure on the Acronym platform. For more information or assistance, please visit our Support Center.

Acronym Vault goes beyond ordinary wallets. It offers non-custodial, segregated sub-wallets for digital assets that only you can access. Acronym utilizes a sophisticated cold storage system to keep your crypto safe. Imagine a high-security vault for your digital assets. That's the core principle behind Acronym Vaults. When you create a Vault, your private key—the key to your crypto—never touches the internet. Instead, it's stored securely in Acronym's geographically distributed, offline Cold Storage facilities. An extra layer of security comes with your master password. This password acts as a gatekeeper, decrypting a portion of your private key stored in Cold Storage when you need to access your Vault. Even when you make a transaction, your private key remains safely locked in Cold Storage. A secure digital signature, authorized by your master password, verifies the transaction without revealing your private key. Acronym Vault combines advanced cold storage with multi-layered access controls for unparalleled security.

Acronym Vault is not a traditional crypto wallet. The Acronym Vault combines the security of a hardware wallet with the convenience of managed solutions. The equivalent of multiple types of crypto wallets (like Metamask, Electrum, etc.) are embedded inside your vault.

Acronym has achieved many regulatory, compliance, and operational capabilities, such as a regulated full-spectrum bank relationship/account approved as a digital asset exchange. It will exceed all requirements for SOC-2, GDPR, and local compliance frameworks upon launch. We also have patented asset security technology and contracts with best-in-class on-chain analytics and asset custodians.

You can learn more by visiting Trust page

DrataDrata

In our beta stage we haven’t yet finalized how we’ll be surfacing this functionality to end users. Each Acronym Vault houses multiple wallet types to support multiple blockchains and platforms. These individual wallets sit on a more fully-featured VM than hardware wallets such as Trezor or Ledger. The plus side of this is that it allows us to keep our ecosystem extremely fast while staying decentralized—but it has the downside of making things like portability slightly more complicated, i.e. we can’t just encrypt your Vault VM with a BIP-39 and call it a day. Here are the two approaches we’re currently planning:

• Enabling the export of private keys for individual blockchains such as your ETH keys.

• “Cracking” open your Acronym vault—a one time procedure which would give you all of your keys to all your individual wallets all at once.

Say hi here! https://t.me/+L6vPBICxMFBlZmIx